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Your policyholder rights and responsibilities

Ombuds’ offices resolve complaints fairly, without favour or prejudice, and at no cost to consumers. Know which Ombud deals with which complaint.


Six principles known as Treating Customers Fairly protect long-term insurance policyholders’ rights. In turn, policyholders must fulfil their responsibilities.

Family taking selfie on couch

Smaller properties are increasing in value much faster than bigger, more expensive homes. If you’re in the market for a property, buying cheap will help your investment grow.