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Your policyholder rights and responsibilities

Ombuds’ offices resolve complaints fairly, without favour or prejudice, and at no cost to consumers. Know which Ombud deals with which complaint.

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Six principles known as Treating Customers Fairly protect long-term insurance policyholders’ rights. In turn, policyholders must fulfil their responsibilities.

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Smaller properties are increasing in value much faster than bigger, more expensive homes. If you’re in the market for a property, buying cheap will help your investment grow.