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Call us

Sales
0860 10 53 40

Client services
0860 10 51 94

Claims
0860 10 51 96

Report fraud
0861 11 56 53

Policyholder USSD
*120*101#

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0860 10 53 40

Email us

Client services
[email protected]

General enquiries
[email protected]

Claims
[email protected]
[email protected]

Compliments
[email protected]

1Lifestyle queries
[email protected]

Complaints
[email protected]

Report fraud
[email protected]

Operating hours

Sales
Monday to Thursday - 08:00 - 20:00
Friday - 08:00 - 17:00
Saturday - 09:00 - 13:00

During the festive season, from the 20th December to 4th January 2026, our Sales operating hours will be as follows:
Monday to Friday - 08:00 - 15:00
Saturday - Closed

Claims
Monday to Friday - 08:00 - 17:00

Client Services
Monday to Friday - 08:00 - 18:00
Saturday - 09:00 - 13:00

During the festive season, our Client Service operating hours will be as follows:
22nd, 23rd, 29th, 30th December:
08:00 to 16:00

24th December and 31st December:
08:00 to 12:00

27th December - Closed

2nd January 2026 - 08:00 to 16:00

We are closed on Sunday and public holidays


 

Visit us and post us

Physical address
Clientèle Office Park 
Corner Rivonia & Alon Road
Morningside
2196

Postal address
PO Box 1316
Rivonia
2128

More information

If you need to lodge a complaint, please see the complaints procedure.

Financial Advisory and Intermediary Services Ombudsman:
Telephone: 012 762 5000

National Financial Ombud Scheme South Africa (the NFO)
Telephone: 0860 800 900
Email: [email protected]
Website: www.nfosa.co.za

Report fraud

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