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Contact details Contact details

Sales 0860 10 53 40
Client services

0860 10 51 94
Claims

0860 10 51 96
Report fraud 0861 11 56 53
Fax number 0860 10 51 97
Policyholder USSD *120*101#
Client services clientservices@1life.co.za
General enquiries info@1life.co.za
Claims claims@1life.co.za
Legal compliance compliance@1life.co.za
Report fraud

ethics@telesure.co.za 
Postal address
PO Box 11250
Johannesburg
2000
Physical address
Auto and General Park
1 Telesure Lane
Riverglen
Dainfern
2191
Send us a message Send us a message



Operating hours Operating hours
Sales
Monday - Thursday 08:00 - 20:00
Friday 08:00 - 17:00
Saturday 09:00 - 13:00
Claims
Monday - Friday 08:00 - 17:00
Client Services
Monday - Thursday 08:00 - 18:00
Friday 08:00 - 17:00
Saturday 09:00 - 13:00

We are closed on Sunday and public holidays
Compliments and complaints Compliments and complaints
Complimentscompliments@1life.co.za
Complaintscomplaints@1life.co.za

 

If you need to lodge a complaint, please see the complaints procedure.

Financial Advisory and Intermediary Services Ombudsman
Telephone: 012 470 9080

Ombudsman For Long-Term Insurance
Telephone: 021 657 5000 or 0860 103 236

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