This page has all you need to know about the claims submission process for 1Life Insurance policyholders and their beneficiaries. And we are here to help you every step of the way! When you make a claim on a 1Life Insurance policy you will be assigned a dedicated claims consultant who will guide you through the process and resolve any queries or concerns you might have.
Upload your claim documents online or submit a claim by email or by chatting directly to one of our consultants.
When submitting a funeral claim, you’ll need the following documents:
If the death is unnatural, a completed police report is also required – a claims consultant sends a copy of the form.
When submitting a life insurance claim, you’ll need the following documents:
If the death is unnatural, a completed police report is also required – a claims consultant sends a copy of the form.
You will also need to submit a completed claims form to us. Your assigned claims consultant will supply you with this form. You may also be asked to provide 1Life Insurance with additional documents to assess the claim properly.
When submitting a dread and disability insurance claim, you’ll need the following documents:
You will also need to submit a completed claims form to us. Your assigned claims consultant will supply you with this form. You may also be asked to provide 1Life Insurance with additional documents to assess the claim properly.
Use the below email addresses to notify us via email of your claim. To speed up the process please include your policy and ID number. A claims consultant will respond to your request by email or call you within 24 business hours.
The consultant will explain the claims process and will provide you with information on the documents required to process the claim.
You will need the policy number or ID number of the deceased.
You can speak to a resolutions officer on 0860 10 54 31 or you can email us at [email protected].
A claim will be rejected if the life assured:
If you do not nominate a beneficiary, 1Life will pay the cover amount into your estate. It can take a long time to settle an estate, which could mean that the dependants left behind will not have access to this money until the estate is settled. It is important to ensure that you have a will in place, which would assist with the settlement of the estate. This could speed up the process. 1Life always encourages our clients to nominate a beneficiary on their policies.
If you nominate a minor beneficiary on your policy (under the age of 18 years) the claim will be paid into a trust, set up in the name of the minor beneficiary. The responsibility for setting up the trust lies with the family of the beneficiary. This process may take some time, thus it is advisable that the life assured sets up this trust when nominating minor beneficiaries. The trust will then specify how and when the money will be transferred to the beneficiary.
Submitting a claim doesn’t have to be stressful. Avoid these five common mistakes to ensure your valid claim is paid as quickly as possible.
If you’re planning a funeral for a loved one, download this guide for 1-to-1 advice on what to do when a family member passes.
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