Contact a consultant
Call one of our claim consultants on:
Your documents
The documents you will be required to submit could include:
- A completed claim form
- A certified copy of the death certificate of the deceased (for a life insurance or funeral cover claim)
- A certified copy of the deceased’s and the beneficiaries’ ID books (for a life insurance claim)
- Medical reports, depending on the nature of the claim
Your consultant may ask you to provide 1Life with additional documents to assess the claim properly.
Assessment findings
All claims will be processed efficiently and quickly.
- Funeral cover claims will be paid out in 24 hours if all the correct documentation is submitted.
- Life insurance pay-outs may take longer, depending on the nature of the claim, but we will attempt to process the Pay Now funeral benefit within 24 hours.