This page will explain how the insured or a beneficiary can make a claim on a 1Life policy. When you make a claim you will be assigned a dedicated claims consultant to guide you through the process and help with any queries you might have.  

Life cover policyholders, why not download and print the Beneficiary Instruction Sheet? It explains your policy, the claims process and waiting periods in some detail. File it with your will or policy document and help your loved ones claim quickly and easily

Contact a consultant

Call one of our claim consultants on:
The consultant will explain the claims process and will provide you with information on the documents required to process the claim. Fax or e-mail the forms back to us:

Your documents

The documents you will be required to submit could include:
  • A completed claim form
  • A certified copy of the death certificate of the deceased (for a life insurance or funeral cover claim)
  • A certified copy of the deceased’s and the beneficiaries’ ID books (for a life insurance claim)
  • Medical reports, depending on the nature of the claim

Your consultant may ask you to provide 1Life with additional documents to assess the claim properly.

Assessment findings

All claims will be processed efficiently and quickly.
  • Funeral cover claims will be paid out in 24 hours if all the correct documentation is submitted.
  • Life insurance pay-outs may take longer, depending on the nature of the claim, but we will attempt to process the Pay Now funeral benefit within 24 hours.