Product terms and conditions

The life cover policy book contains important policy terms and conditions, including information on restrictions, waiting periods and exclusions, and should be carefully read by all policyholders.

Your policy may be referred to an underwriter or quality assurer to assess whether to issue the policy and at what premium rate. To qualify for certain cover types, the life assured will be required to go for an HIV test. 1Life reserve the rights to require the life assured to undergo certain/specific medical tests as may be deemed necessary to ensure correct risk is covered. The costs of such medical tests shall be borne by the life assured.

Note: this policy book also contains terms and conditions for dread disease cover, disability insurance, female dread disease cover and expense protector policies.

Savings amount claimed, is risk profile dependant and based on combination life and funeral policies when compared to individual life and funeral policies.

The funeral cover policy book contains important policy terms and conditions, including information on restrictions, waiting periods and exclusions, and should be carefully read by all policyholders.

Benefit can be paid out in 24 hours provided that 1Life has received all claims documents and they have been approved by our claims department.

Qualifying funeral policies approved in as little as five minutes after receipt of all required information. This is made possible through an automated technology solution underpinned by Robotic Process Automation and Artificial Intelligence which has been deployed in certain distribution channels. Once a claim is verified, in as little as 5 minutes, the system comes to a conclusion either for immediate settlement, or to be referred to a consultant for further processing. Notwithstanding the above, 1Life is committed to turning around claims fast and will therefore settle all valid claims within 24 hours of all documentation having been received.

Users buying life cover online from 1Life must read the applicable terms and conditions before completing an online purchase. 

Users buying funeral cover online from 1Life must read the applicable terms and conditions before completing an online purchase.

SA’s #1 Direct Life Insurer for the 11th year running  (based on Swiss Re Reports 2010 - 2021)

You can save up to 13% on your life insurance premiums and 40% on your funeral cover premiums when buying online. This saving is because 1Life is 100% direct.

Funeral cover policies: COVID-19 claims are paid out subject to applicable waiting periods.
Life cover policies with an accidental death benefit only: you are not covered for COVID-19 claims.

Users buying 1Life Pulse must read the applicable terms and conditions.

We have 3 increase options, the options offered depends on the product:

• Inflation aligned increases: Your sum assured will increase in line with the last 6 months’ inflation rate and premium will increase in line with the last 6 months’ inflation rate plus 3%.
• Fixed sum assured: On the anniversary of your policy, and annually thereafter, your premium will increase by a compulsory 5%.
• Flat premium: Both your premium and sum assured remains flat annually

All advertised premiums in any marketing material, are risk profile dependent and are subject to annual review.

Users purchasing investment products must read the applicable terms and conditions.

South African Customer Satisfaction Report 2022 has ranked 1Life customers as some of the most loyal in the industry.

Voted top in the PwC Annual SA Insurance Sentiment Index 2022.

Category Winner in the Life Insurance/Savings & Investments Category in the 2022/2023 Ask Afrika Icon Brands Benchmark Survey

City Press readers awarded 1Life a gold trophy in the City Press Your Choice Competition