Thank you for contacting 1Life. By law we are required to make specific disclosures when rendering financial services prior to the conclusion of a policy. Kindly see below the required information for your records.
|FSP/ Insurer||1Life Insurance Ltd: 24769|
|Company Registration Number||2005/027193/06|
|VAT Registration Number||4840225561|
|Physical Address||Auto & General Park, 1 Telesure Lane,
Riverglen, Dainfern, 2191
|Compliance Officer Tel||0860999954|
1Life is an authorised life insurer and financial services provider authorised for Long- Term Insurance subcategory A, B1, B2, B2-A, B1-A and C as well as Retail Pension Benefits, Pension Funds Benefits, Participatory interests in a collective investment scheme and health service benefits.
1Life holds sufficient professional indemnity insurance cover.
The following would have been covered during the sale:
With regards to premium:
With regards to your health and lifestyle:
Important to note:
Cancellation of your policy:
1Life is committed to handling complaints fairly, thoroughly and promptly. If you believe that we have contravened any regulatory or statutory requirement; please contact our compliance department. You are also entitled to ask the Ombudsman for Financial Services Providers and the Long-term insurance Ombudsman to review your case. This is a free and impartial service, and this will not affect your legal rights. All relevant contact numbers are available below:
Records of all telephonic or online interactions are kept for your protection and ours. These records will be made available to you on request.
In order to provide you with the services we are required to process your personal information and will do so lawfully in accordance with our business requirements and legal obligations. You acknowledge that the personal information may be verified and / or processed for insurance, financial services and risk management purposes by the TIH Group of Companies against any other reasonable and legitimate sources or databases to ensure the accuracy and completeness of any personal information provided on an ongoing basis.
We will process your personal information for the following purposes:
We may transfer your personal information outside the borders of South Africa if required to provide any of the services.
You have the right to complain to the Information Regulator if you feel we are processing personal information unlawfully. The Information Regulator’s details can be found at: https://www.justice.gov.za/inforeg/
1Life will send your policy details to you, including a policy document and policy schedule. They form part of this agreement and include all relevant terms and conditions in respect of your policy. Please make sure you read them carefully and store them in a safe place.
If you do not receive your documents within 14 Days, contact 1Life. Please also contact 1Life if there are any changes or corrections to your personal details. It may affect the acceptability of your policy as well as claims.
Should you have any other questions, or have not received the information you requested, please do not hesitate to contact our Client Services department on 086 010 5194.