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1Life Insurance’s WhatsApp service centre is ready to help our policyholders 24/7 and 365 days a year! Here’s how it can help you.
1Life Insurance WhatsApp service centre
You can retrieve your policy schedule on WhatsApp and check all your details, including cover and premium amounts, beneficiary and contact details. If you can’t find what you’re looking for on WhatsApp, you can login to the 1Life Insurance online policyholder portal for more services and assistance.
Request a Quote or Buy Cover
Whether you're new to 1Life or an existing policyholder looking to increase your cover or take out an additional policy, you can now request a quote via WhatsApp. You can also purchase a funeral policy directly through WhatsApp, making it quicker and easier to get the cover you need.
Policyholder services
1Life Insurance policyholders can:
- Retrieve policy schedules, so you can view all your policy details including type of cover, sum assured and beneficiary details as well as monthly premiums and contact details.
- Request a call back from one of our customer service consultants if you want to update any personal details such as contact or banking details.
- Book an HIV test at Clicks or Dis-Chem (life cover policies only).
- Request a call back from our sales team.
For any other changes, such as changing your contact, beneficiary or banking details, you can request a call back and one of our skilled 1Life Insurance consultants will contact you and assist with any changes and queries.
Office hours: Client Services and Sales
If you have requested a call back, we will contact you during our office hours:
Client Services team (for changes to existing policies)
Monday to Friday: 08:00 – 18:00
Saturday: 09:00 – 13:00
Sales team (for new policies)
Monday to Thursday: 08:00 – 20:00
Friday: 08:00 – 17:00
Saturdays: 09:00 – 13:00
Managing your policy made easy
1Life Insurance’s WhatsApp service centre is a quick and easy way to check on your policy! And it’s just one way we’re making sure you can manage your policy conveniently and in your own time!