Complaints procedure

Although our commitment is to always provide first class service to you, there may be instances where you feel we have not lived up to your expectations. Should this occur, please use the following complaints procedure:

Contact a consultant

Contact a consultant at the call centre

Note: always remember to make a note of the name of the consultant who dealt with your complaint and the date & time you contacted him or her.

Your consultant's manager

If the matter has not been resolved to your satisfaction, please contact the consultant's manager.

Note: always remember to make a note of the name of the manager who dealt with your complaint and the date & time you contacted him or her.

Our general manager

Should you wish to escalate your complaint further please contact the general manager.

Note: always remember to make a note of the name of the general manager who dealt with your complaint and the date & time you contacted him or her.