My 1Life Policy

Find out how to submit a dispute to the Ombudsman

Posted  June 26, 2012

The Ombudsman for Long-term Insurance serves to mediate in disputes between policyholders and life insurance companies. In other words, if you have a dispute with your life insurance company that you are unable to resolve, the ombudsman is there to work with you and your insurer to resolve the dispute.

If you would like to submit a dispute to the ombudsman you can do so via e-mail (, fax (+27 21 674 0951) or you can use the form on their website. Their services are provided free of charge and are completely confidential.

In order to submit a dispute, you will need to supply the ombudsman with the following information in the language of your choice:

  • The name of your life insurance company
  • Your policy number
  • Your contact details
  • A typed or neatly written summary of your complaint (short and factual)
  • Copies of any documents referred to in your complaint and of any correspondence with your life insurance company relevant to the complaint

Note that in addition to resolving queries the ombudsman can award compensation to complainants.

The Ombudsman for Long-term insurance will not handle any complaints related to pension funds, short-term insurance policies or any investments other than life insurance policies.

For more information visit the ombudsman’s website at

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