Buy online
If you want to manage your 1Life policy after hours or even over the weekend, we’ve made sure you’ve got the tools you need. You can use the policyholder portal or WhatsApp service centre to view, update and manage your policy online and at any time. And, if you’re a 1Lifestyle rewards member, you can use the app to redeem your monthly benefits.
What you can do on the online policyholder portal
The online policyholder portal gives you secure access to your policy details and lets you make updates in real time.
Here’s what you can do on the portal:
- DebiCheck your premium
- Download your policy schedule
- Manage your beneficiaries
- Personally update your banking details
- Request a call-back to update your personal or banking details
- Personally update personal details including your address or contact information
- View and pay outstanding premiums and choose your preferred payment date
- View your policy details including your sum assured, premium amount and payment history
What you can do on the WhatsApp service centre
If you prefer to manage your policy on WhatsApp, our service centre is available 24/7. You can use it to:
- Download your policy schedule
- Request a call-back to update your personal or banking details
- Book an HIV test at Clicks or Dis-Chem (for life cover policies only)
- Request a call-back from our sales team if you’d like to take out additional cover or learn more about our products
What you can do on the 1Lifestyle rewards app
If you’re a 1Lifestyle member you can use the app to:
- Redeem your monthly benefits, including savings and discounts from fast-food, grocery, entertainment and fashion brands
- Access your free spins in the Monthly Spin & Win competition. You could win cash prizes and vouchers
Not yet a 1Lifestyle member? You’re missing out! Request a call-back and we’ll call you to explain how to sign up to start earning savings and discounts from your favourite brands!
We are always here if you want to chat
Of course, if you would prefer to chat to one of our skilled consultants, you can request a call-back or call our contact centre on 0860 10 53 40. Our contact centre is open on weekdays from 8am to 6pm and on Saturdays from 9am to 1pm.