Buy online
We bank, shop, order food and even book holidays online. Managing your insurance policy should be just as easy.
Whether you want to view your policy details, update your information, pay a missed premium or submit a claim, 1Life offers secure digital tools that make managing your policy simple and convenient.
Because you may not need all these services today, save or bookmark this guide. The next time you need to manage your 1Life policy online, you'll know exactly where to go.
How can I manage my 1Life policy online?
1Life offers several digital self-service channels, including:
- The 1Life Policyholder Portal
- The 1Life WhatsApp Service Centre
- The 1Life App
- The 1Life Website
Each platform allows you to complete different policy-related tasks without having to wait for assistance.
What can I do on the 1Life Policyholder Portal?
The 1Life Policyholder Portal is the easiest place to start when you want to manage your policy online. It gives you secure access to important policy information and self-service features.
On the portal, you can:
- View your policy details, including your sum assured, premium amount and payment history.
- Download your policy schedule and any letters sent by 1Life.
- Update your banking details.
- Update personal information such as your address, email address, or phone number.
- Manage your beneficiaries.
- Complete a DebiCheck verification for a more secure debit order.
- View and pay outstanding premiums.
- Choose your preferred payment date.
- Request a call-back from Client Services.
Go to the policyholder portal →
Can I manage my 1Life policy on WhatsApp?
Yes. If you're already using WhatsApp every day, the 1Life WhatsApp Service Centre makes it easy to complete common policy tasks from your phone.
Using WhatsApp, you can:
- Pay an outstanding premium.
- Download your policy schedule and other policy documents.
- Request a call-back to update your personal information.
- Request a call-back to update your banking details.
- Book an HIV test at Clicks or Dis-Chem if you have a life insurance policy.
- Request a call-back from the sales team if you'd like additional cover or information about 1Life products.
- Get a funeral cover quote or buy funeral cover.
What can I do on the 1Life App?
If you're a 1Lifestyle member, the app is where you can access your rewards, benefits and member-exclusive opportunities to save.
Use the app to:
- Redeem monthly savings and discounts at participating brands.
- Access your monthly Spin & Win entries for a chance to win cash prizes and vouchers.
- Book travel through the travel portal and redeem travel rewards on flights, cruises, hotels, bus travel and car hire.
Not yet a 1Lifestyle member? Becoming a member is easy. Simply continue paying your monthly premiums and ensure your policy is DebiChecked for a secure monthly debit order.
Can I submit a claim online with 1Life?
Yes. The 1Life website allows you to manage important parts of your insurance journey online, from getting a quote to submitting claim documents.
- On the 1Life website, you can:
- Get a life insurance quote online.
- Get a funeral cover quote online.
- Buy life or funeral cover online.
- Submit claims documentation electronically.
- Request a call-back from the claims team.
- Request assistance from Client Services.
Which 1Life digital channel should I use?
The best channel depends on what you need to do.
- View policy details: Policyholder Portal
- Update banking details: Policyholder Portal
- Update personal information: Policyholder Portal or WhatsApp
- Pay missed premiums: Policyholder Portal or WhatsApp
- Download policy documents: Policyholder Portal or WhatsApp
- Submit a claim: 1Life Website
- Access rewards and discounts: 1Life App
Choose the way that works for you
Digital self-service is about giving you more control over your policy, when and where it suits you. Whether you want to check your policy details, pay a premium, update your information or submit a claim, 1Life's digital tools make it easy.
And if you'd prefer to speak to someone, that's easy too. You can always contact 1Life telephonically or request a call-back and one of our consultants will be ready to assist.
So whether you want to manage your policy online or talk things through with a person, help is never far away.