My 1Life Policy

Avoid unnecessary delays in processing your life claim

Posted  November 6, 2012

As a Pure Life Cover policyholder you want your family to receive your life insurance payout as soon as possible in the event of your death. Here are two things that you can do to ensure that your family's claim, against your life insurance policy in the event of your death, is processed quickly and easily.

Provide us with the ID number, full names and surname of your policy beneficiary/iesIf we have a complete set of personal details for your beneficiary/ies, there can be no dispute as to who the beneficiaries of your policy are and therefore no unnecessary delays in processing your claim.


Ensure that we have the name and contact details of your family doctorWe may need to access your medical records when we process your family's claim, and knowing exactly where to find them will expedite the claims process and save your family much needed time.

There is another reason why we need contact details for your family doctor. When you apply for a Pure Live Cover life insurance policy you will be asked to take an HIV test. As the results of this test can only be given to you by your doctor it is essential that we know where to send your results.

Avoid unnecessary delays in the processing of your family's claim against your life insurance policy by ensuring that you provide us with the information detailed above.

If you have any questions please do not hesitate to contact us on 0860 10 53 40 or e-mail us on

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