Claim it! We show you how to claim on your 1Life policy

Here at 1Life we’re all about making life less complicated, so any chance we get to make things easier for you is always a bonus. That’s why we’ve come up with five easy steps to make sure the processing of claims is quick and manageable.

1. Call it in Notify us of your claim within 24 hours by calling 0860 10 51 96.

2. Fill it in A claims consultant will then explain the process to you and send you the form to include with your documents in order to process your claims. Alternatively, you can download your claim document from the list provided below:

• 1Life Pure Life Cover
• 1Life Funeral Cover
• 1Life Dread Disease Cover
• 1Life All Woman
• 1Life Pure Life Cover terminal illness benefit
• 1Life Disablement Cover (event-based disability)
• 1Life Disablement Cover (occupation based disability)
• 1Life Expense Protector

3. Send it in Once filled in, send all required documents back to us and, depending on their level of completeness, they will be submitted to an assessor immediately.
Email: claims@1life.co.za  or Fax: 0860 10 57 67. 

4. Take it in Our assessors will then assess the claim and its legitimacy and make a decision on how to proceed.

5. Pay it in We will then notify you about whether the claim is valid or not. If valid, we will process the payment immediately. If the claim isn’t successful, we will notify you and tell you our reasons.

All claims will be processed efficiently and quickly.

Funeral cover claims will be paid out in 24 hours if all the correct documentation is submitted.

Life insurance pay-outs may take longer, depending on the nature of the claim, but we will attempt to process the Pay Now funeral benefit within 24 hours.