As a 1Lifedirect policyholder you have been issued with a policy schedule and a policy book. It is essential that you read each of these documents carefully and make sure that you fully understand the terms and conditions of your policy, be it for funeral cover, life insurance or dread disease cover.
The good news is that you won't have to wade through pages crammed with technical jargon to understand your policy. 1Life promises simple and convenient insurance and nowhere is this promise more evident than in our policy documentation.
The 1Life policy book has been awarded with a Readability Mark by Plain Business Writing. This mark means that our policy book uses plain language that can be understood by ordinary people like you and me.
Read through your policy schedule to make sure that all the details listed in the schedule are correct, including those of the policyholder, the life assured and the policy beneficiary or beneficiaries. Check that your payment details are correct and take note of when your first and future debit orders will take place. It is also important to take note of premium increases: when they will occur and how much your premium will increase by.
The following sections in the schedule are also important:
- Loadings: this section will explain if your premium is loaded, why it has been loaded and by how much
- Benefit details: a run-down of the type and amount of cover you have bought as well as any benefits included, for example a Terminal Illness Benefit
- Specific exclusions: it is essential that you understand what exclusions have been applied to your policy. For example, if you take part in a hazardous pursuit like high-speed motor racing you will probably not be covered while partaking in this sport.
- Underwriting declarations: this section lists the answers that you gave to the questions you were asked when you requested a quote. Please check these answers carefully and contact us immediately if there are any errors. Remember that withholding information from 1Life could mean that your claims or your family's claims are reduced or rejected.
Your policy book contains the following information:
- A glossary
- General policy terms and conditions
- General exclusions
- Product features and benefits
Take the time you need to read and understand your policy schedule and policy book, and please contact us on 0860 10 52 69 if you have any questions. We are here to help!