If your monthly premium debit order bounces, there are alternative payment options for you to pay the missed premium. It is important to do so in order to ensure that you are still fully covered.
You can ask us to resubmit the debit order when your bank account has sufficient funds during the month.
We also offer the option to pay using an app on your smartphone such as SnapScan or Zapper. We’ll include details on how to do this in our SMS, email and letter.
Details on how to do this will also be included in the SMS, email and letter.
You can pay your premium at any of the following retail stores: PEP, Ackermans, Checkers, Pick n Pay, Builders Warehouse, Makro, Bradlows, Shoprite and Spar using your Pay@ reference number which will be supplied to you by 1Life via either email or SMS. It is therefore important that we have your most up to date contact details on your policy, please contact Client Services if you need to update any policy information or if you would like to make an outstanding payment on your policy and you have not received your Pay@ reference number.
An example of a Pay@ reference is: 115171129521322017011 which consists of a unique number (first 5 digits) followed by your policy number and year and month of the missed premium that is owing. You simply need to present this number to the cashier and ask to make a Pay@ payment. Here is a quick guide on how to easily make payments using Pay@.
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