My 1Life Policy

Manage your 1Life life cover policy via USSD

Posted  June 9, 2015

At 1Life we believe that insurance should be affordable, convenient and of course hassle-free and that is why we have made it possible for life cover policyholders to make changes to their life policies via USSD. In this blog, we answer all of your questions about this service.

What is USSD?USSD is easy to use, cost effective and works across all makes and models of cellphones, so allowing access for all our policyholders to their life cover policy. You would have come across USSD if you had to buy prepaid airtime, check your airtime balance or send a Please-Call-Me.

How do I access the 1Life USSD Policy Management Service? Simply dial *120*101# from your phone, press the dial button and then follow the menu prompts. You will need to have your policy number or ID number on hand to login.

Remember that you have 30 seconds to respond to menu prompts before you are logged out of the service. Dial *120*101# to login again.

How much will it cost me to use the service?The session is billed by the networks in 20 second timeslots at standard rates. Please contact your provider to enquire about your rate.

What can I use the USSD service for?With the 1Life USSD Policy Management Service, you will be able to:

  • Display policy information, for example your sum assured, bank details, beneficiary information and premium deduction date.
  • Edit your policy beneficiaries, smoker status and contact details (e-mail address, contact number and address)
  • Request a call from our client services team
  • Request a quote
  • Refer a friend to 1Life
  • Locate a pharmacy, should you wish to do your HIV test via saliva swab
  • If you have been a policyholder for 3 years, you can also use the service to possibly increase your cover by up to 25% without any medical underwriting

And last but not least, remember that if you would prefer to talk to a consultant about changes to your policy you can contact our client services team on 0860 10 51 94.


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