Here’s what is detailed in your policy schedule, and what you need to look out for.
Your 1Life Funeral Cover policy is a legal contract between yourself and 1Life. It is your responsibility to answer all underwriting questions truthfully and pay a monthly premium and in return 1Life will settle all valid claims and pay out a fixed amount to cover the funeral expenses of yourself and your family members, as detailed in your policy schedule. Understanding your policy schedule, and ensuring that all the information is correct, will ensure that any valid claim is paid, without delay. Here’s what is detailed in your policy schedule, and what you need to look out for.
The first section on your policy schedule details your policy number, which must be quoted when you contact 1Life. It also lists your policy commencement date, also known as your policy anniversary, as well as your effective date, which will be populated when any changes are made to your policy to indicate from which date these changes take effect.
Principle member details include your name, contacts details, address and ID number. It is important that these details are correct and kept up to date. Remember that your insurance premium is based on your age, so be sure your ID number is correct and backed by a copy of your ID document.
This section details the additional members that you have added to the policy, including their ID number and contact details as well as date of birth.
Your schedule contains the following details: premium amount, date of payment and your bank details. The cover provided by your policy will be suspended if regular monthly premiums are not paid. If you continually miss paying your premiums, the contract you have with 1Life will be terminated.
It is strongly recommended that you set up a debit order. This will ensure that you never miss a payment date, even if you are incapacitated, for instance in a coma, and therefore unable to personally ensure payment is made.
Handy tip… If your monthly premium debit order has bounced, you can simply pay it at retail stores, using a Pay@ reference number which will be supplied to you by 1Life via either email or SMS.
Don’t forget to inform your insurer if your bank details change.
The sum assured table details how much funeral cover you have taken out for yourself and any additional family members as well as the monthly premium you pay for each person.
This section covers the following areas:
- It explains your policy anniversary, which is one year after the commencement date listed under general policy details above.
- Should any premium increases be effected on your 1Life Funeral Cover policy after the 12 month period, you will be notified in advance.
- It lists the once-off admin fee you will pay on your initial premium.
General exclusions is an important section as it lists the circumstances under which your policy will not pay out. These include, but are not limited to:
- Suicide, which is not covered for the first 24 months of the policy
- Death as a result of a criminal act or intentional exposure to danger is not covered
- Death as a result of drug or alcohol abuse will also not be covered
This section states that the principle members and additional members will only be covered for death as a result of an accident for the first six months of the policy. If the principle or additional member dies of natural causes, for example cancer or a heart attack, during this time they will not be covered.
This is the name of the person who will receive the funeral cover pay-out in the event of the death of the main member. It is important these contact details are kept up to date.
This last section lists all the additional benefits you will receive with your 1Life Funeral Cover policy. These include a repatriation service and headstone benefit for all policy members (older than 14) as well as a grocery benefit of R1 000 a month for six months after the death of the principal member.
It also explains the Premium Waiver, which means that the policy premiums will be paid for 24 months after the death of the main member.
The policy schedule contains all the important details about your contract. It is essential that it is correct and kept up to date to ensure that all claims are paid quickly and easily.