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1Life is committed to respecting and maintaining the privacy and security of its client's personal and confidential information (collectively "Personal Information"/ "Information") submitted to 1Life via the website located at www.1Life.co.za (the "Website"). This privacy and security statement (the "Statement") outlines 1Life's practices and commitment to its clients in this regard. 1Life takes all reasonable steps to ensure that it aligns its business practices with the terms of this statement.
1Life values you as a client. We will therefore treat all your Personal Information as private and confidential and undertake to deal with your Information in a responsible and lawful manner. 1Life will take all reasonable steps to prevent unauthorised access to your Personal Information. Please note that 1Life will only request Personal Information required for the purposes of assessing and providing you with an insurance policy. This information is essential to conclude your agreement and a legal requirement. 1Life will only process your Personal Information for purposes consistent with the normal course of our business to uphold our legitimate interests.
1Life is required by law, to process and maintain your Personal Information in accordance with prescribed standards or generally accepted information management practices (including prescribed retention periods) to ensure that your information is complete, accurate, up to date and secure.
1Life will not disclose your Personal Information to any third party except in the normal course of our business or where required by law.
You may request access to records of your Personal Information that we maintain. 1Life will make the Information available to you following receipt of your request. You may notify us in writing of any inaccuracies reflected in the Information that we maintain and verify, so we will correct your Information.
1Life will never sell your email address to third parties for purposes of email spamming. If you have agreed to this, 1Life may use your Personal Information to send you information on new services or products that may be of interest to you and from time to time will mail, email or SMS information to you about us, our products and services, or our partners and their products or services. If you do not wish to continue receiving this information, you may contact us and we will remove you from our mailing list.
1Life offers the User the opportunity to opt-out of receiving marketing or promotional communications from 1Life. This can be done by way of a single click cancellation from all email communications (unsubscribe) facility.
Technology and Security on the Website
To prevent unauthorised access, maintain data integrity and ensure the appropriate use of information, 1Life have established appropriate physical and technological protocols to safeguard the Personal Information you provide to us. 1Life will update and enhance these measures on an ongoing basis, to ensure they remain appropriate and relevant.
1Life has deployed state of the art technology and implemented security measures to protect against the loss, misuse or alterations of the Information under our control, by unauthorised third parties. 1Life is committed to providing secure online services.
As such, all interactions with our transactional site (Online Service(s)) are protected through encryption that complies with international standards. Currently 1Life uses SSL 3.0 (Secure Socket Layer) 128-bit data encryption to protect your data and secure your transactions. SSL encrypts all your Personal Information including banking details, name and addresses as it is transmitted over the Internet. Encryption is used to protect the transmission of your Personal Information when transacting on the Website.
1Life's Internet servers are protected by firewalls and intrusion detection systems. Access to information on these servers is restricted to authorised personnel only. The 1Life user database is backed up on a regular basis, and our services do not allow anonymous or otherwise unauthenticated access at any time.
1Life regularly tests the effectiveness of the security of our systems and responds to any threats that may be detected.
Of course, no data transmission over the Internet can be guaranteed 100% secure, and 1Lifedirect does not warrant that your information will be secure.
Your access to the online Service(s) is password protected. You undertake to keep your password secure and warrant that you will not permit any other person, to access the Online Services, utilising your password. You acknowledge and agree that you are solely responsible for maintaining the security of your password and undertake to take all reasonable steps to prevent any unauthorised access to the Online Services, using your password. You irrevocably agree, not to hold 1Life liable for loss or damages of any nature, that you may suffer because of the unauthorised use of your password, to access the Online Service(s).
Cookies are small pieces of data that allow the 1Life web server to recognise you. Cookies are issued by a specific web server, stored in your web browser and can only be read by the issuing server. The type of information gathered is non-personal (such as the IP address of your computer, the date and time of your visit, the pages you browsed etc.).
Should you choose to do so, it is possible (depending on the browser you are using), to be prompted before accepting any cookies, or to prevent your browser from accepting any cookies at all. This may however cause certain features of the Website not to be accessible.
Subject to the provisions of the Regulation of Interception of Communications (RIC) Act 70 of 2002, you hereby agree to 1Life's right to intercept, block, filter, read, delete, disclose and use all communications sent or posted by the User to the Website, its staff and employees. You agree and acknowledge that the consent provided by you, herein, satisfies the "writing" requirement as detailed in the ECT Act and the RIC Act.
1Life reserves the right to amend or modify its Privacy and Security Statement at its sole discretion, at any time, without any prior notice to the User, in response to meeting legislative requirements and dynamic business needs. All amendments to the Statement will be posted on the Website. Unless otherwise stated, the current version shall supersede and replace all previous versions of this Statement.
This Privacy and Security Statement is incorporated into the Website Terms and Conditions. The consumer is afforded the ability to review any electronic transaction to correct mistakes.
About your financial services provider (FSP)
1Life is a public company and an authorised financial services provider bearing FSP number 24769.
1Life has and maintains an Anti Money Laundering Policy in accordance with the Financial Intelligence Centre Act, Act38 of 2001.
Copyright 2013 © 1Life Insurance Limited - All Rights Reserved
Whilst every effort has been made to make this document easy to use and understand, each legal situation could have characteristics which might render its use inappropriate. It is always advisable to consult an attorney if there is any doubt.
The information available on this site is for your personal and non-commercial use only. You may not publish, distribute, transmit or display any of its contents to third parties without prior written permission of 1Lifedirect.
1Lifedirect and any of its associates shall not be responsible or liable for any damages and/or loss sustained by any beneficiary and/or other persons as a result of a will being invalid or incorrectly drafted by a member of the public having consulted this website.
This document is intended to provide a guideline for common and standard situations. Each person's situation is, however, unique. Your will should be carefully prepared by professional or qualified persons to take into account several eventualities and to ensure compliance with relevant South African law. If you feel that your particular needs require more specificity than provided within this standard document, you should consult an attorney in your area. Statements or other content in this document must not be construed as advice from us to be acted on.
These terms and conditions may be varied from time to time. Please ensure you review these terms and conditions regularly as you will be deemed to have accepted a variation if you continue to use the website after the variation has been posted.
Accordingly, you agree to indemnify and hold harmless any member of the 1Lifedirect group and it respective directors, officers, employees, agents, suppliers, any third party information providers from and against all losses and expenses caused or alleged to be caused directly or indirectly by what is contained or omitted in this document