Claims

We understand that when something tragic happens, dealing with such an emotional situation is difficult.

Our aim at 1Life is to support you during this turbulent time and ensure that your claim is handled swiftly and efficiently.

If you do need to lodge a claim with us, the following procedure would need to be followed:

  • Call one of our dedicated claim consultants on 0860 10 51 96
  • The consultant will provide you with the initial documentation required to process the claim
  • The completed forms need to be faxed back to 1Life on 0860 10 51 97.

When you submit a claim, we will ask you to provide documentation to assist in the processing of your claim. This would include, but is not limited to:

  • A completed claim form
  • A certified copy of the death certificate of the deceased
  • A certified copy of the deceased’s and the beneficiaries ID books
  • Medical reports, depending on the nature of the claim.

We may ask you to provide us with additional documents to assess the claim properly.